Account and Service Delivery Manager
Service Delivery | UAE

We are seeking a Manager who possess excellent analytical and interpersonal and presentation skills with an IT, Sales & Marketing experience, and who have a high level of intellectual curiosity, tenacious, self-motivation and energy. This position offers an unparalleled opportunity to gain broad business exposure in a challenging environment where the primary rewards are learning and having a clear impact.


We Have:

  • An open mind for new ideas.
  • You’ll join a team of passionate and talented colleagues within a fast paced, fun & friendly, collaborative environment with exposure to continuous learning and improved working life.
  • 5-day work week with flexible duty hours.
  • Paid annual leaves plus public holidays.
  • Competitive salaries plus generous benefits including Insurance.

You Have

  • The followings in yourself:
    • Honesty
    • Have the succeeding together concept
    • Takes ownership
    • Be outstanding as average is simply not good enough for us;
  • Extensive knowledge of airlines and travel industry is a must;
  • Account, Project Management, Communications and Interpersonal skills with all levels;
  • Deep understanding of the PSS, travel and distribution industry;
  • Build and maintain relationships with key stakeholders and is flexible to travel;
  • Full responsibility for delivering effective passenger services solutions to our customers;
  • The leadership skills to motivate and manage other teams to deliver on the service level agreements (SLA) with customers;
  • The ability to resolve customer service issues in a timely manner with tact and diplomacy;
  • The skills to monitor and analyse the Profit and Loss (P&L) statements for any variances and take appropriate action;
  • The talent to review new airline and vendor contracts;
If you wish to work with us, you should be sending your resume to

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