Principal Engineer – Customer Support
Service Delivery | UAE

We are looking for a Customer support Engineer who is interested in being part of an amazing customer support team and is a swift problem-solver who loves handling challenging issues and be the client’s hero always at all times. If you want to make a difference each and every day, and you have what it takes, you might be the right addition to ACCELAERO support team!

Why is this a great opportunity?

We Have:

  • An open mind for new ideas.
  • You’ll join a team of passionate and talented colleagues within a fast paced, fun & friendly, collaborative environment with exposure to continuous learning and improved working life.
  • 5-day work week with flexible duty hours.
  • Paid annual leaves plus public holidays.
  • Competitive salaries plus generous benefits including Insurance.

You Have

  • The followings in yourself:
    • Honesty;
    • Have the succeeding together concept;
    • Takes ownership;
    • Be outstanding as average is simply not good enough for us;
  • Professional communication, presentation, and negotiation skills;
  • Ability to work in a fast paced environment with minimal direct supervision;
  • The understanding of true potential to the software through ensuring that our responses are provided both timely and accurately within SLAs;
  • The problem-solving skill in an effective and measured manner. You’ll be working with technical teams as well as non-technical teams, so you’ll need to be able to translate business needs and problems into technical solutions;
  • The sense of contributing to a detailed and comprehensive knowledge base to comprehend the client request;
  • The passion for enhancing customer satisfaction by utilising best practices for diagnosing and remediating customer issues to the greatest degree possible;
  • Plan, design, and author effective test cases;
  • Ability to manage multiple tasks and projects simultaneously;
  • The skills to carries out bug fixes for minor issues and applying patches (Java, J2ee, Oracle database, Spring, Hibernate, Struts 2, Jquery, javascript, (Jboss and tomcat) as application servers, unit testing, etc…);
If you wish to work with us, you should be sending your resume to

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